Contact Us

We're looking forward to hearing from you!
Please click the black button to the right, or send an email directly to:

Reservations FAQ

What is included in the rental fee?

All apartments are fully furnished, and all bed linens, towels and kitchenware are included in the cost of your rental. The apartments also have basic cooking supplies like salt, pepper and coffee; cleaning supplies like laundry detergent and bath soap; and paper products like toilet paper and paper towels. All utilities are also included in the cost of your rental, with the exception of long-distance phone calls. Long-distance phone calls to landlines to many international destinations are free in all of the Frenchy Rentals apartments, including the US, Canada, Australia, Israel and Western Europe. Phone calls to cell phones are free only to the US and Canada. Please ask if you are unsure about phone charges.

How do I reserve an apartment?

To reserve a Frenchy Rentals apartment, we will request that you email us your home mailing address so we can prepare a short rental agreement, which we will email to you with all the payment instructions. To secure your reservation, you will be asked to pay half of the rental fee in advance, with payments made directly to the owner of the apartment. Then, no less than 30 days before your arrival date, you will pay the owner the remaining amount plus the refundable damage deposit. If you are booking within 30 days of arrival, the owner will request the full amount be paid to them. Please remember that reservations are not secure until the signed rental agreement has been returned and the first payment has been received by the owner.

How do I pay for the apartment?

All rental fee and damage deposit payments go directly to the owner. All the owners accept PayPal, which is a secure way for renters to pay by credit card or bank debit without anyone seeing your credit card information. All owners also accept wire transfers in Euros.

Payment to all owners is made in Euros, with the exception of Dunkerque, where the owners prefer payment US Dollars (converted from the rate in Euros).  Douai Terrace can also be paid in US Dollars (converted from Euros).

All cleaning fees are separate and are due in cash in Euros upon arrival. All payment information will be shown clearly on your rental agreement.

What is PayPal?

PayPal is a way for you to pay an apartment owner by credit card or direct debit from your bank, WITHOUT sharing any of your personal information with the owner. Apartment owners are just individuals, and without PayPal, they can't process your credit card payment. PayPal is secure and free for you. Please click here to read how PayPal works. We think PayPal offers a good service for both renters and owners, and normally makes payment easy for both parties. 

What is the damage deposit?

Fully-refundable damage deposits are required on all apartment rentals, in the amount of 200 Euros (or $250 USD for Dunkerque only) and 300 Euros for the Anvers apartment. Damage deposits are paid with your rental fee, directly to the owner of the apartment. Payment of the damage deposit is required in the second, final payment.

Renters are normally very respectful of the apartments and we ask the owner to refund the damage deposit in full. After you check out of the apartment, we will clean the apartment and verify there are no damages, lost keys, missing items or apartments left in excessively dirty condition. Should any of these situations apply, the resulting charges would be deducted from your damage deposit. Smoking inside the apartment will result in a forfeit your entire damage deposit.

While the rental agreement gives the owner 30 days to refund your deposit, you can generally expect to receive within a week or two after your departure. The refund of your damage deposit will be processed and refunded to you after you check out, normally in the same way you paid the deposit initially.

Do I sign a rental agreement?

Yes, all rentals require a signed rental agreement on file. The rental agreement will include all the information regarding your rental dates, rental fee, damage deposit and payment details. We will request your home address to prepare the 2-page rental agreement. We will then email the rental agreement to you, and after you review it and sign it, we ask that you return it to us via fax or by email. 

How do I get the keys to the apartment?

We are always glad to meet our guests face-to-face when they arrive in Paris! We do our best to show you around the apartment, explaining how to use the appliances, giving you the door keys and answering any questions you may have about the neighborhood, such as locating the closest supermarket or suggesting a nearby restaurant. We do check-ins seven days a week, preferably between 9 a.m. and 9 p.m., so as not to disturb the neighbors in the building. If you have an arrival outside of these times, we will do our very best to accommodate you.

We request your flight information (airline, flight number, flight arrival time) well in advance so we can arrange to meet you at the apartment - please provide this information as early as possible so we can plan our schedules. If you are arriving by train, we request your train arrival time and train arrival station. If you are arriving by car, we request an estimated meeting time, and a phone call to our cell phone a minimum of 60 minutes in advance of arrival at the apartment.

Once you have paid in full and returned your rental agreement, we will provide you with a printable arrival sheet which includes important information such as door codes and our mobile phone number so you will feel secure and prepared on your arrival day.

What if I need an early check-in?

If the apartment happens to be vacant the night before you arrive, then the apartment will be clean and available for check-in immediately upon arrival.

If guests are departing the apartment the same morning you arrive, then the process is as follows: You may arrive at the apartment anytime after 10 a.m., and we will show you how everything in the apartment works, give you the keys, answer any questions you may have, and give you an estimate of when the clean will be completed (normally a couple of hours). You can leave your luggage in the apartment and then go out exploring or for lunch (guests must leave the apartment while it is being cleaned) and when you return at the designated time the apartment will be clean and ready to go.

If you have an early flight and want to guarantee you will have full access to the apartment upon check-in, then we advise you pay to reserve the night before your arrival. 

If you are arriving in the mid-afternoon or later then the apartment will be clean when you arrive in nearly all cases.

When is check-out time?

Standard check-out time is 10 a.m., meaning all guests and luggage must be out of the apartment by this time to accommodate the cleaning schedule. Should you desire a late check-out, it must be arranged in advance of the rental agreement being prepared, and a fee will apply. Should you need a place to store your luggage on your check-out day, you can do so at the luggage lockers at Gare du Nord (west entrance off rue Dunkerque, downstairs) and when you return to get your luggage, it makes it easy to then take a taxi or the RER B directly from Gare du Nord to the airport.

What is the cancellation policy?

Unfortunately, apartment rentals are not like hotels in terms of reservations, and likewise owners cannot offer hotel refund or cancellation policies. The owners will offer you a full refund if you cancel 60 days or more in advance of your booking, minus a 150-300 Euro cancellation fee, depending on the apartment.

If you cancel within 60 days of arrival, we cannot guarantee you a refund unless we find another renter to for the dates we had reserved on your behalf. If we do find a renter, your money will be refunded by the owner minus the 150-300 Euro cancellation fee.

If you simply need to postpone your trip due to a family or medical emergency, some owners may be willing to apply a full or partial credit to a future stay at their apartment but this is not guaranteed.

In the unlikely event that the apartment becomes unrentable in our opinion for a reason that is beyond our control (lack of utilities, unforeseen construction, water damage, etc.), we will alert you to the problem as soon as possible and do our best to move you to another apartment based on availability or provide you with a full refund.

We recommend all travelers purchase cancellation/travel insurance, as stated on the rental agreement.

What if I have more questions?

Email us anytime at We're happy to help!